Shipping & Returns
ABL Tile & Bathroom Centre ships Australia Wide.
While a majority of our products have free shipping, our larger products are shipped at a cost pending weight and your location. We deliver in most Brisbane & Coastal metro areas using our own truck , we also use TNT and Fastway Couriers for Australia Wide deliveries.
If you are unsure of a shipping cost, please feel free to use our Live Chat to ask us any questions, and we can help you.
ABL Tile & Bathroom Centre must be notified within 48 hours of acceptance of delivery, of any damages or none supplied items.
Returning of Goods
Goods returned to ABL Tile & Bathroom Centre for change of mind or you have ordered incorrectly, will only be accepted on the below conditions:
- ABL Tile & Bathroom Centre must be notified within 48 hours of acceptance of goods, of intent to return items.
- Must be returned BEFORE 30 days of original purchase.
- Goods must be returned in full ie. No missing parts.
- Goods/ Packaging must be in a saleable condition.
PLEASE NOTE: TILES CANNOT BE RETURNED
These Conditions Apply to ALL Returns:
- 20% restocking fee applies for all items returned or cancellations.
- NO returns of special orders will be accepted. This will include special colour tapware, custom made vanities, custom made showers or indent tiles.
- A freight surcharge will apply where an item with shipping weight exceeds 20kg is to be returned to supplier. The freight will be calculated by ABL Tile & Bathroom Centre and is payable by the customer returning items.
- A full refund will only be applied if goods are deemed not fit for purpose or an alternative cannot be offered. If the alternative is deemed unsuitable, a store credit will be offered.
All returns will be handled on a case by case basis and is at the sole discretion of ABL Tile & Bathroom Centre.
- ABL Tile & Bathroom Centre only ship within Australia
- Delivery is via Australia Post or third party courier
- All deliveries are sent with registered couriers and must be signed for at time of delivery. Under some special circumstances, courier deliveries may be replaced by Australia Post.
- Shipping address cannot be changed once order(s) has been shipped.
- As the registered couriers are third-party courier companies, ABL Tile & Bathroom Centre are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
- If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
- If you are not home at the time of delivery additional delivery charges may apply.
- Order cannot be cancelled once order has been shipped.
- Shipping time may vary depending on your location, please allow 2 – 10 business days for delivery.
- Shipping charges are determined by packing size, weight and delivery location.
ABL Tile & Bathroom Centre OZ
ABN: 38 058 729 396